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<header><p class="label">Fictional example / Maple Support / September 7, 2026</p><h1>Five better drafts. Not a full rollout.</h1><p class="intro">A bounded pilot to improve help instructions, with the work, effort, and unanswered questions visible before anyone commits.</p><p class="note">Prepared by Sam · Decision owner: Lee</p></header>
<aside class="lead"><p class="label">Proposed · not approved</p><h2>Approve the five-article pilot and proposed staff effort.</h2><p>Lee is asked to decide by September 11, 2026. This request does not include publishing or a full rollout. Nothing is approved yet.</p></aside>
<section><h2>The boundary of the work</h2><div class="grid"><article class="card"><p class="label">Included</p><h3>Audit, revise, review</h3><ul><li>Audit five selected help articles.</li><li>Draft revisions.</li><li>Run an editorial review.</li></ul><p class="note">Article selection still needs confirmation.</p></article><article class="card"><p class="label">Excluded</p><h3>No wider commitment</h3><ul><li>Publishing the articles.</li><li>Site redesign or software changes.</li><li>The remaining help library.</li><li>A full rollout.</li></ul></article></div></section>
<section><h2>What the pilot must produce</h2><p>Five revised drafts and a review log showing unresolved issues.</p><p>The reviewer must verify product steps, flag missing evidence, and record unresolved issues. The reviewer has not yet been assigned. Review is not automatic acceptance or permission to publish.</p></section>
<section><h2>Effort is estimated. A start is not booked.</h2><div class="grid"><article class="card"><span class="metric">30 staff hours</span><h3>Sam’s estimate</h3><p>24 writer hours plus 6 reviewer hours. Staff availability is unconfirmed.</p><p class="note">No monetary rate, cost estimate, or available budget is supplied.</p></article><article class="card"><span class="metric">Two weeks</span><h3>Proposed duration</h3><p>After approval and authorized source access. No calendar start date is agreed.</p></article></div></section>
<section class="pending"><p class="label">Dependency · approval pending</p><h2>Authorize the source examples first.</h2><p>Noor owns the request to use sanitized support examples. That authorization is still pending. No actual customer material is included in this example.</p></section>
<section><h2>What we cannot promise yet</h2><p>Clearer instructions and reduced support demand are hypotheses, not measured results. There is no support-demand baseline or agreed reduction target. This proposal makes no savings claim.</p></section>
<section><h2>Before work starts</h2><ol><li>Confirm the five articles and assign the reviewer.</li><li>Confirm staff availability.</li><li>Obtain the pilot approval and authorized source access.</li></ol></section>
<section class="card"><p class="label">At the end of the pilot</p><h2>Review the drafts. Decide separately what follows.</h2><p>Lee reviews the drafts and unresolved issues. Any publication or rollout requires a separate decision. Record approval in the existing project workflow; this page does not collect it.</p></section>
<footer>Fictional worked example by share/artifacts. Names, dates, and figures are invented for demonstration. Source: the fictional pilot notes accompanying this example. Static snapshot; no live data or automatic updates.</footer>
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