Scheduling calendar ยท bi-weekly update

Calendar launch slips to Oct 13; beta use is behind

General availability moved from Sept 15 because Outlook sync still double-books 3% of appointments. 35% of beta accounts use the calendar weekly, against the 60% we promised.

We need your call on launch scope: Google sync only from Oct 13, or both calendars together, probably in early November.

Both calendar commitments missed: the launch date and beta use

CommitmentPromisedNowStatus
General availabilitySept 15Oct 13 at the earliestSlipped
Beta accounts using it weekly60% by end of beta35% (14 of 40)Missed
Double-bookings from syncUnder 0.5% to launchGoogle 0.4%, Outlook 3%Outlook not met

Google sync now meets our launch bar; Outlook still double-books 3%

Double-booking rate by calendar: Outlook 3%, Google 0.4%, launch bar 0.5% Outlook 3% Google 0.4% Launch bar: under 0.5%

Share of beta appointments double-booked by calendar sync. We won't launch a calendar until it is under 0.5%.

14 of 40 beta accounts use it weekly; 11 others await Outlook

40 beta accounts: 14 use it weekly, 11 waiting for the Outlook fix, 15 not heard from; promise was 24 Promised: 24 of 40 (60%) 14 weekly 11 15 Use it weekly (35%) Waiting for Outlook Not heard from

The 11 told customer success they are waiting for the Outlook fix. We don't know why the other 15 aren't using it.

Weekly users book 22% more jobs, on a small sample

Sample
14 accounts and 6 weeks of data.
Comparison
Each account against its own bookings before it had the calendar.
Jobs booked: before the calendar 100, with it 122 Jobs booked, before = 100 100 122 BeforeWith calendar

Decide: launch Google-only on Oct 13, or wait for both?

(a) Google first(b) Hold for both
LaunchOct 13, Google sync onlyProbably early November
OutlookAdded when it's under 0.5%Launches with Google once under 0.5%
Prospects2 prospects closing in October, about $95k ARR combined, were promised the calendar. We don't know which calendar they use.

We lean towards (a). We have not asked sales yet.