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The same pilot facts, arranged for two readers

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Fictional worked example · Not a published customer artifact. You review the draft; nothing is published without your approval.

What we started withThe same facts, as an email

Fictional project email

Harbor support-guide pilot — scope and next actions

Update for the sponsor and delivery team, September 7, 2026:

Four guides are planned, and three have passed editorial review. Account recovery, the fourth guide, is blocked on a Support policy answer. Maya owns that answer, due September 9. Luis will update the guide after the answer arrives; his completion date is not confirmed.

The sponsor needs to choose by September 10 whether to run a three-guide pilot or wait for all four. The four-guide pilot target is September 14, not an approved launch date. There are no impact or adoption results yet, and these facts do not establish which option is better.

For the sponsor, the next question is pilot scope. For the delivery team, it is how to unblock the guide. Both groups need the same facts and qualifications.

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</style></head><body><main><header><p class="label">Fictional worked example · September 7, 2026</p><h1>Same facts. A different first question.</h1><p>Harbor support-guide pilot: two complete briefings from one source bundle. The palette and type stay the same; the reader’s job changes what leads.</p><p class="note">Read the sponsor version first, followed by the delivery-team version below.</p></header>
<article class="version" id="sponsor"><header><p class="label">Version A · Sponsor · Snapshot September 7, 2026</p><h2>Choose the pilot scope by September 10.</h2></header><aside class="lead"><p class="label">Decision needed</p><p>The sponsor must choose by September 10, 2026: run a three-guide pilot or wait for all four.</p><p>Neither option is approved by this briefing.</p></aside><section class="facts"><h3>Evidence for the choice</h3><p>Four guides are planned. Three have passed editorial review.</p><p><strong>Blocked:</strong> the fourth guide, account recovery, is waiting for a policy answer from Support. Maya owns that answer, due September 9, 2026.</p><p>Luis will update the account-recovery guide after Maya’s answer arrives. His completion date is not yet confirmed.</p></section><section class="caveat"><h3>Target, not approval</h3><p>The four-guide pilot is targeted for September 14, 2026. It is not approved for launch.</p><p>No impact or adoption results are available yet.</p></section><p class="note">Why this leads: the sponsor needs a scope choice. The blocked guide, owner, and unconfirmed completion remain visible below the decision.</p></article>
<article class="version" id="delivery"><header><p class="label">Version B · Delivery team · Snapshot September 7, 2026</p><h2>Unblock the account-recovery guide.</h2></header><aside class="lead"><p class="label">Next action · Maya</p><p>Provide the Support policy answer by September 9, 2026.</p></aside><section class="facts"><h3>Work and dependency</h3><p>Four guides are planned. Three have passed editorial review.</p><p><strong>Blocked:</strong> the fourth guide, account recovery, is waiting for a policy answer from Support. Maya owns that answer, due September 9, 2026.</p><p>Luis will update the account-recovery guide after Maya’s answer arrives. His completion date is not yet confirmed.</p></section><section class="facts"><h3>The scope decision still matters</h3><p>The sponsor must choose by September 10, 2026: run a three-guide pilot or wait for all four.</p></section><section class="caveat"><h3>Target, not approval</h3><p>The four-guide pilot is targeted for September 14, 2026. It is not approved for launch.</p><p>No impact or adoption results are available yet.</p></section><p class="note">Why this leads: the delivery team needs the next action and dependency. The sponsor’s choice and the launch caveat remain visible, not omitted.</p></article>
<footer><p><strong>What changed:</strong> the first heading and accent panel answer a different reader’s question. Every source fact appears in both versions. Color reinforces written labels; it does not establish status.</p><p class="note">Fictional worked example by share/artifacts. Names, dates, and facts are invented for demonstration. Static snapshot; no live tracking, automatic updates, or approval mechanism.</p></footer></main></body></html>