One support-guide pilot. Two reader needs.
Fictional Harbor support-guide pilot, September 7, 2026. Both audience versions keep every source fact, the same typography, and the same palette. Only their reading order and emphasis change.
The original notes
Four guides are planned; three passed editorial review. Account recovery is blocked pending Maya’s Support policy answer, due September 9. Luis updates it afterward; completion is unconfirmed. The four-guide pilot targets September 14 but is not approved for launch. The sponsor must choose by September 10 between a three-guide pilot and waiting for all four. No impact or adoption results are available.
Sponsor lead
Choose the pilot scope by September 10: start with three reviewed guides or wait for all four. This is a decision request, not a recommendation or an approval.
Delivery-team lead
Maya: provide the Support policy answer by September 9. Luis updates the account-recovery guide afterward; his completion date remains unconfirmed.
Evidence in both
Four guides planned, three reviewed, account recovery blocked. Both versions retain the complete owner/action sequence and the sponsor’s decision deadline.
Caveat in both
September 14 is the four-guide pilot target, not launch approval. No impact or adoption results are available. Neither version claims ‘on track’ or invents a readiness score.
Visual change
The sponsor’s choice gets the accent panel in one version; Maya’s next action gets it in the other. Labels carry the meaning as well as color. All remaining facts stay readable below.
Better information design does not require more impressive facts. It makes the right existing facts easier for a particular reader to use.