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Renew Callhaven for one year; pilot weekends

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Made by Claude Code (Claude Opus 5.5) from one request, using our deck recipes.

This is the agent’s deck as it came out: 7 slides, unedited. The company and numbers are fictional; the request was written the way people send them, with the notes pasted in.

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Please convert the memo below into a decision deck for the executive committee. Formal tone.

--- Recommendation on after-hours phone support ---
We outsource after-hours phone support (6pm to 8am and weekends) to Callhaven at $38 per handled call: 2,900 calls a month, about $110k a month.
Option 1: bring after-hours in-house. 14 hires across 3 shifts, fully loaded about $96k a month after a 4-month ramp, plus about $120k one-time for hiring and training.
Option 2: renew Callhaven for 2 years at $34 a call (their offer), about $99k a month at current volume.
Option 3: renew for 1 year at $36 a call while we pilot in-house support on weekends only.
Quality: Callhaven's first-contact resolution is 61%, against 78% for our daytime team. Complaints about after-hours support: 140 last quarter, up from 90.
Caveat: call volume has grown 12% a year. Option 2's cost rises with volume, while Option 1's is mostly fixed until we need another shift. We have not modelled the break-even beyond year 1.
Recommendation: Option 3, because it keeps cost close to today's while we test whether in-house quality holds at night.
Decision needed by November 30; the Callhaven contract ends December 31.

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